b499's Privacy Policy
Here you will find clear and detailed information about how your personal data is collected, used, and protected on the b499 platform.
Introduction & Applicability
b499 ("we", "us", or "the platform") operates a safe and transparent online betting and casino service for users in Bangladesh. This privacy policy explains what information we collect when you use the b499 website or related services, why we collect it, how we store it, and how your information is kept secure.
By using our services, you are considered to have consented to the terms of this policy. This policy is consistent with b499's Terms and Conditions and both documents complement each other. If you have any questions, please contact us at any time.
This policy applies only to individuals aged 21 or above — b499 does not collect information from minors and does not provide services to minors.
What Information We Collect
b499 collects only the information necessary for the smooth operation of our services, account security, and improving the user experience. The types of information collected are detailed below.
Identity Information
Name, date of birth, national ID number or passport number — for account verification and age confirmation.
Contact Information
Email address and mobile number — for account registration, important notifications, and support services.
Financial Information
bKash, Nagad or Rocket number and bank account details — used solely for processing deposits and withdrawals.
Technical Information
IP address, browser type, device identity, and session logs — for security monitoring and fraud prevention.
Gaming Activity
Bet history, win/loss records, preferred games, and average session duration — for improving service quality and responsible gaming monitoring.
Cookie & Tracking Data
Cookie data related to site navigation — for remembering user preferences and improving site functionality.
Purpose of Data Use
b499 uses collected information only for the following purposes. We do not use it beyond these under any circumstances:
- Account management: Ensuring registration, identity verification, age confirmation, and login security.
- Financial transaction processing: Ensuring deposits, withdrawals, and bonus funds reach the correct account.
- Customer support: Resolving issues and providing assistance via live chat or email.
- Fraud prevention: Detecting unusual activity and keeping all user accounts secure.
- Responsible gaming monitoring: Monitoring gaming habits to provide assistance or set limits when needed.
- Service improvement: Analyzing site performance and improving the user experience.
- Legal obligations: Maintaining records required to comply with applicable laws and regulations.
Data Sharing & Third Parties
b499 never sells or rents your personal information to third parties. However, certain information may be shared in the limited circumstances below:
4.1 Service Partners
We work with bKash, Nagad, and Rocket for payment processing. Only the minimum necessary information is shared with these partners to complete financial transactions. These partners have their own privacy policies.
4.2 Legal Requirements
If b499 receives a court order or a lawful request from a law enforcement agency, we are obligated to provide information as required by law. No additional information is shared in such cases.
4.3 Fraud Prevention
Information may be provided to relevant authorities when required for investigations into fraudulent activity, money laundering, or misuse of the platform. This is done to protect the interests of all users.
b499 does not share your personal information with any marketing or advertising agencies, and we do not participate in any commercial activity involving the sale of user data.
Data Security Measures
As a safe and reliable platform, b499 uses industry-standard technology to protect user data. The key components of our security framework are outlined below:
- SSL/TLS Encryption: All data is encrypted during site access and transmission — no third party can read the data in transit.
- Encrypted Database: Stored data is protected through encryption — even if unauthorized access to the server occurs, the data remains unreadable.
- Access Controls: Only authorized staff may access user data for specific purposes — and every access is logged.
- Two-Factor Authentication (2FA): An additional verification step at login — prevents unauthorized access to accounts.
- Regular Security Audits: Regular internal security reviews are conducted to identify system vulnerabilities and strengthen protection.
- Firewall & DDoS Protection: Advanced firewalls are active to protect servers and user data from external attacks and abnormal traffic.
Cookie Policy
6.1 What Are Cookies and Why Are They Used
Cookies are small data files stored on your device. b499 uses cookies so that you do not have to log in every time, to remember your preferred language and settings, and to improve site speed and functionality.
6.2 Types of Cookies
- Essential Cookies: Essential for login sessions and security functionality — the site cannot work properly without them.
- Functional Cookies: Remember your preferences and settings so each visit is more convenient.
- Analytics Cookies: Used to understand which parts of the site are used most — this information is used to improve the service.
6.3 Cookie Controls
You can delete or block cookies at any time from your browser settings. Please note that disabling essential cookies may limit some site functionality.
Data Retention
b499 retains your information for as long as it is needed to provide services and fulfil legal obligations.
- Active Accounts: All necessary information is retained while the account remains active.
- After Account Closure: Even after an account is closed or deactivated, required records are kept for a defined period for legal and regulatory reasons.
- Financial Records: Transaction-related information may be retained for an extended period as required by financial law.
- Marketing Communications: You will be removed from the contact list if you withdraw your consent.
Section 8: Your Rights
b499 believes you should have full control over your personal information. Your rights are summarized below:
Your data, your rights
Right to Access: Request to find out what information we hold about you.
Right to Rectification: You can request a correction if any of your information is inaccurate.
Right to Erasure: In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing: In specific cases, you can ask for the processing of your data to be paused.
Right to Data Portability: The ability to download a copy of your personal information.
Right to Object: You can object to the use of your data for specific purposes.
To exercise any of these rights, please contact our support team. Some requests will be processed after identity verification. Due to legal obligations or the need to prevent fraud, it may not always be possible to delete certain information immediately.
Minor Protection
b499 is for individuals aged 21 or above only. We do not intentionally collect any personal information from minors. Age is verified at registration and individuals under 21 will not be able to create an account.
If we have evidence that a minor has created an account, that account will be closed immediately and all associated information will be deleted. If you believe a minor is using our platform, please contact us.
Policy Changes & Updates
b499 may update this privacy policy from time to time — due to changes in services, legal requirements, or security improvements. If any significant changes are made, we will notify users by email and publish the update on the site.
Continuing to use the site after a policy update will be considered as consent to the new policy. We therefore recommend reviewing this page regularly.
The latest version of this policy will always be available on this page.
Section 11: Contact Us
If you have any questions about this privacy policy or wish to exercise any of your rights regarding your information, please contact our support team.
Log in to the site and get instant assistance at any time. Support is available in both Bengali and English.
[email protected] — send an email for privacy-related requests and formal correspondence.
For more information, see our Terms and Conditions and Responsible Gaming pages.